Refund policy

Last updated: September 18, 2026

We want you to love what you ordered from SilverBloomGlow. If something isn't right, this policy explains how returns, refunds, exchanges and cancellations work.

Returns — 30 days

You may return an item within 30 days of the day you receive it. Requests made after 30 days cannot be accepted, except where a longer period is required by law.

Return conditions

To be eligible for a return, an item must be:

• Unused, unworn, unwashed and in the same condition you received it, with all tags attached;
• In its original packaging, with all accessories, parts, tags and manuals included;
• Accompanied by your order number or proof of purchase.

Items that have been used, damaged through misuse, washed, or altered cannot be accepted.

Non-returnable items

• Personalised or custom-made items;
• Items marked "final sale" or bought with a clearance discount;
• Gift cards;
• Items returned without prior authorisation from our team.

How to start a return

Email support@silverbloomglow.com within 30 days of delivery with your order number, the item(s) you want to return and the reason. You can also use our Register a return form.

We will reply with a return authorisation and confirm the return address. Please do not send items back before you receive these instructions, as unannounced returns may be lost or refused.

Pack the item securely in its original packaging and ship it with a tracked service. Keep your tracking number until the refund is issued.

Return shipping costs are paid by the customer unless the item is defective, damaged on arrival, or not what you ordered. There are no restocking fees.

Returns address — United Kingdom and European Union

Returns from the United Kingdom and the European Union are received at:

SilverBloomGlow Returns
Pure Offices Longbridge, 1 Devon Way
Longbridge, Birmingham, B31 2TS
United Kingdom

This is a returns address only. It is not our registered business address — SilverBloomGlow is operated by Hassan agency LLC in the United States, as shown under Contact below. Please still email us for a return authorisation before posting anything, as parcels arriving without one may be refused or delayed.

Returns from outside the UK and EU

We ship to many countries, but our return facility serves the United Kingdom and the European Union. If you are returning from anywhere else, contact us at support@silverbloomglow.com before sending anything back and we will agree the arrangements with you in writing, including where to send the item. Returns posted from outside the UK and EU without prior arrangement cannot be processed and may be refused by the carrier.

Damaged, defective or incorrect items

Please inspect your order on delivery. If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, including any shipping charges, at no cost to you.

Refunds — within 14 days

Once your return is received and inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 14 days of us receiving your return, and usually within 5 to 10 business days. Your bank or card issuer may take a few extra days to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error. If a return does not meet the conditions above, we may refuse it or issue a partial refund.

If you have not received your refund after 14 days, first check with your bank or card issuer, then contact us at support@silverbloomglow.com.

Exchanges

The fastest way to get a different size, colour or product is to return the original item for a refund and place a new order. If you prefer a direct exchange, let us know when you contact us and we will arrange it subject to stock availability.

Cancellations and order changes

Orders can be cancelled or modified within 24 hours of purchase, or at any time before they are fulfilled, whichever comes first. Email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you may return it under this policy.

Consumers in the European Union and United Kingdom

If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, for any reason and without justification. Our 30-day return window above is offered in addition to that right and does not limit it. To exercise your statutory right, contact us using the details below. The item must be returned in its original condition, and the refund, including standard delivery costs, will be issued within 14 days of us receiving the goods or proof of return shipment.

This statutory right applies only to consumers, meaning individuals buying for purposes outside their trade, business, craft or profession. Orders placed by companies, partnerships, sole traders or individuals acting in the course of a business are not eligible for statutory withdrawal, although our 30-day return window above still applies to them.

Contact

SilverBloomGlow (Hassan agency LLC)
New Mexico file number 3245629
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@silverbloomglow.com
Phone: +1 917 814 9137, Monday to Friday, 9:00–17:00 UK time

UK and EU returns address (returns only):
Pure Offices Longbridge, 1 Devon Way, Longbridge, Birmingham, B31 2TS, United Kingdom