Shipping policy

Last updated: September 21, 2026

Thank you for shopping with SilverBloomGlow. Here is everything you need to know about how we process and ship your order.

Where we ship from

Orders are dispatched from our supplier’s warehouse in the United States. SilverBloomGlow is operated by Hassan agency LLC, a company registered in the State of New Mexico under file number 3245629. Our registered office is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States — this is a registered office, not a warehouse or a returns address. UK and EU returns are received separately at Pure Offices Longbridge, 1 Devon Way, Longbridge, Birmingham, B31 2TS, United Kingdom — returns only, by prior arrangement.

Order processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. During launches, promotions and holiday periods, processing may take slightly longer. You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email once your parcel is dispatched.

Shipping destinations and costs

We deliver to the United Kingdom, the European Union, the United States and Australia. Shipping costs are calculated at checkout based on your destination and order size.

Standard delivery to the United Kingdom is £5.95, and free on orders of £70 or more. Rates for other destinations are shown at checkout before you pay.

Estimated delivery times

Standard delivery typically takes 5 to 10 business days after your order is dispatched, depending on your location — so 6 to 13 business days in total, including processing. Remote areas and some international destinations may take longer. Delivery times are estimates, not guarantees.

Order tracking

Every order is shipped with tracking. Once your order is dispatched, you will receive an email with your tracking number and a link to follow your package. Tracking information may take 24 to 72 hours to update after the shipping confirmation is sent.

Multiple packages

If you order several items, they may be shipped separately and arrive on different days so that you receive each item as quickly as possible. You will receive separate tracking numbers for each package.

Customs, duties and taxes

Because orders are dispatched from the United States, deliveries to the United Kingdom, the European Union and Australia cross a customs border. Where applicable duties and taxes can be calculated in advance, they are collected at checkout so there is nothing further to pay on delivery. Where they are not collected at checkout, any import duties, customs fees or taxes charged by your country are the responsibility of the recipient and are not included in the product price or shipping cost. Customs processing may also add time to delivery.

Incorrect or incomplete addresses

Please make sure your shipping address is correct and complete before placing your order. We cannot change the address once the order has shipped. Packages returned to us because of an incorrect or incomplete address, or because they were unclaimed, may be re-shipped at the customer’s expense or refunded minus the shipping costs incurred.

Delays

Occasionally, deliveries are delayed by carriers, customs, weather or other events outside our control. We are not responsible for such delays, but we will always help you locate your package. If your order has not arrived within 10 business days after the estimated delivery date, please contact us.

Lost or damaged packages

If your tracking shows the package as delivered but you have not received it, please check with neighbours, building reception and your local carrier first, then contact us within 7 days. If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund.

Contact

Questions about your delivery? Email support@silverbloomglow.com with your order number, or call +1 917 814 9137, Monday to Friday, 9:00–17:00 UK time. We reply within 12 hours.