Have questions?

FAQ

Answers to the questions we hear most. Anything else, write to support@silverbloomglow.com.

Delivery

Orders are processed within 1–3 business days. Standard delivery typically takes 5–10 business days depending on your location. You will receive a tracking number once your order ships.

Orders are dispatched from our supplier’s warehouse in the United States. SilverBloomGlow is operated by Hassan agency LLC, registered in New Mexico under file number 3245629; that is our registered office, not a warehouse or returns address. UK and EU returns are received at Pure Offices Longbridge, 1 Devon Way, Birmingham, B31 2TS.

Yes. We deliver across the United Kingdom, the European Union, the United States and Australia. Shipping costs and delivery times vary by destination and are shown at checkout before you pay.

Once your order ships, you will receive an email with your tracking number and a link to follow your package in real time.

Returns & refunds

We accept returns within 30 days of receiving your order, provided the item is unused and in its original packaging. Items that have been used, damaged, or altered are not eligible for return.

Use the Register a return form or email support@silverbloomglow.com with your order number and reason. We reply with the return address and simple steps.

Refunds are issued within 14 days of us receiving your return, usually within 5–10 business days, to your original payment method.

Orders & payment

All major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Every transaction is processed securely by Shopify.

Orders can be cancelled or modified within 24 hours of placement, or before they are fulfilled. Contact us immediately at support@silverbloomglow.com if you need to make a change.

We sincerely apologize. Contact us within 48 hours of receiving your order with a photo of the item, and we will arrange a replacement or full refund at no cost to you.

Products

We are a curated retailer, not a manufacturer. We do not make, design or commission our products — we select each piece from our suppliers and sell it under our own product names. We are not a reseller of other brands and we do not claim to be an authorised retailer for anyone else. Orders are fulfilled from our supplier’s warehouse in the United States. If a piece arrives faulty or is not as described, our 30-day return policy covers it.

Every product page has a Size & Fit section with fit notes and true-to-size guidance. We do not publish a garment measurement chart yet, so if you are between sizes, send us your measurements before ordering and we will tell you which size to take.