Every SilverBloomGlow order ships with tracking. Enter your order number and email, or your tracking number, and we will show you where your parcel is.
Before your order ships
Orders are prepared within 1 to 3 business days (Monday to Friday, excluding public holidays) and dispatched from our supplier’s warehouse in the United States. You will have an order confirmation email already; the tracking number comes separately, in a shipping confirmation email sent the moment your parcel is dispatched. If you have the first email but not the second, your order has not shipped yet.
Once you have a tracking number
Your shipping confirmation email contains the tracking number and a direct link. You can also enter it on our tracking page at any time. If you no longer have that email, contact us with your order number and we will resend it to you.
Tracking can take 24 to 72 hours to show its first scan after the confirmation email is sent. A number that shows nothing on the first day is normal and does not mean anything is wrong.
If your order arrives in more than one parcel
Where an order contains several items, they may be sent in separate parcels so that each piece reaches you as soon as it is ready, rather than everything waiting on the slowest one. Each parcel has its own tracking number and its own confirmation email.
Estimated delivery
Standard delivery takes 5 to 10 business days after dispatch, on top of the 1 to 3 business days of processing. Remote areas and some international destinations take longer, and customs can add time. These are estimates, not guarantees. Full detail is in our Shipping Policy.
If your tracking has not moved
Carrier tracking sometimes pauses for several days in transit, particularly during customs clearance. If your order has not arrived within 10 business days of the estimated delivery date, email us and we will chase it with the carrier.
If tracking shows your parcel as delivered but you do not have it, please check with neighbours, your building reception and your local carrier depot first, then contact us within 7 days.
Ask us directly
Email support@silverbloomglow.com with your order number and we will look it up for you. We reply within 12 hours.
Phone +1 917 814 9137, Monday to Friday, 9:00–17:00 UK time.
SilverBloomGlow (Hassan agency LLC)
Registered office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
UK and EU returns: Pure Offices Longbridge, 1 Devon Way, Longbridge, Birmingham, B31 2TS, United Kingdom — returns only, by prior arrangement.